Zero Usage Report

The Zero Usage reports displays services that have an associated bill but no usage. This means that the service number may have monthly or other recurring charges, but no usage charges such as minutes, text, or data. Use this report to find unused services that may be cancelled, thereby saving you money.

The report is pre-filtered for service numbers that are not account numbers and that show no calls, no data, and no messages, but charges in other areas such as recurring, non-recurring, hardware, adjustments, or credits.

To view the Zero Usage Report

  1. From the VTR menu, choose Reporting.
  2. On the Reporting page, under Spend & Usage Detail Reporting, click the Run button on the Zero Usage Report tile.
  3. On the report filters page that appears, select criteria to narrow the result set.
    4. It is recommended that you set filters on the report, as VTR supports a maximum of 350,000 rows.

    Invoice start date and Invoice end date are required filters: you must set this range of dates to run the report. By default, the date range is one month.

    • Invoice start date (Between): Choose the range of dates on which you want to report. To view all invoices, choose a very early start date. To view all invoices after your start date, choose a future date. Note that this will increase processing time.
    • Region: Filters the results to a specific region. Drop down and select the region from the list. Make sure you choose the is equal to/is in operator.
    • Country: Filters the results to a specific country in the region. Drop down and select the country from the list. Make sure you choose the is equal to/is in operator.
    • Carrier: Filters the results to those services provided by the selected carrier. Drop down and select the carrier from the list. Make sure you choose the is equal to/is in operator.
    • Account number: Filters the results to only those services associated with a selected account. Type as much of the account number as you know. The results will be filtered to just those account numbers containing those matching digits. Note that if data slicing is enabled, the list is always filtered to only those accounts for which you have permission to access. Make sure you choose the is equal to/is in operator.
    • Invoice number: Filters the results to specific invoices. Type as much of the invoice number as you know. the results will be filters to just those invoices numbers containing those matching digits. Make sure you choose the contains any operator.
    • Service owner: Filters the results to service owners with the name you type. You may type a specific name, such as Maria Louisa Rivera, and see only that user's records, or you may type a partial name such as J and see all service owners with J in any place in their name. Make sure you choose the contains any operator.
    • Service number: Filters the results to service numbers that contain the digits you type here. Make sure you choose the contains any operator.
    • Currency code: Choose the currency in which you want amounts displayed. By default, the currency is the same as the one specified in your profile.

    For more options on filters, see Report filter operators and advanced options.

  4. By default, the initial view is the Zero Usage Summary. To switch to the detail, select Zero Usage Detail from the report view drop-down at the top-center of the report:

  5. Review the Zero Usage reports, as described below:

    6. The Zero Usage Summary view is grouped by Service number, then Account number, then Service number.

    Carrier: The service provider of the communications services.

    Account Number: The ID of the account to which the services belong.

    Service Number: The unique number to identify the service.

    Currency:  The currency in which the report values appear.

    Bill year-month: Year and month of the bill date.

    Region: The region associated with the location of an account.  

    Country: The country associated with the location of an account.

    Carrier: The service provider of the communications services.

    Company:  The name of the company to which the telecom services are being supplied.

    Account Number: The ID of the account to which the services belong.

    Account Name 1: The primary account name associated with the account. For central billing accounts, it represents the legal entity name, as referenced on the invoice. For all the other types of accounts, it represents the global account name.

    Invoice Number:  The identifier of the bill for the service.

    Invoice Issue Date:  The date when the bill was issued.

    Bill year-month: Year and month of the bill date.

    Invoice Start Date:  The date on which the billing cycle starts.

    Invoice End Date:  The date on which the billing cycle ends.

    Currency:  The currency in which the report values appear.

    Service Owner:  The owner assigned to the service.

    Service Number: The unique number to identify the service.

    Recurring Charge (ex. Tax):  The number of recurring charges identified as recurring or automatic charges on the invoice. An example is a subscription fee or paper bill fee. This charge includes monthly roaming fees.

    Non-recurring Charge (ex. Tax):  The total sum, excluding tax, of charges identified as non-recurring or one-time charges on the invoice using the VGE codes, including hardware purchases.

    Hardware charge (ex. Tax):  The total sum, excluding tax, of charges identified as hardware charges on the invoice. Hardware charges include things such as purchase of handsets.

    Adjustment (ex. Tax):  The total sum, excluding tax, of charges identified as adjustments on the invoice. An example of an adjustment is a one-off adjustment to the charges on an earlier bill, such as billing corrections.

    Credit (ex. Tax):  The total sum, excluding tax, of charges identified as credits on the invoice.

    Total (ex. Tax):  The sum of all charges, excluding tax, on the invoice.

    User ID:  An internal identifier used to manage data visibility (slicing) rules. This column is hidden by default, and you can ignore it.

  6. Modify the report page layout in real time to see the data in the sort order and column order you want.
  7. (Optional) Export the report. See Export a report.
  8. (Optional) Schedule the report. See Schedule reports.
Depending on your configuration, certain data may be masked to ensure privacy. For more information, see Understanding call masking.
If your administrator has enabled data slicing, then your reports will also be restricted to only those accounts to which you have been given access.