Top N Calls Report (Highest Priced Calls)

This Top number report displays the top calls based on the total charges for the call record. The Top N Calls Report provides pre-defined filters on key data elements, allowing for more accurate data analysis. By default, the top 50 calls are included, but you can filter the report to show fewer. Note that if there is a tie for the bottom number in the list, all tied numbers will appear, even if that extends the list beyond the number chosen.

To view the Top N Calls Report

1. From the VTR menu, choose Reporting.
2. On the Reporting page, under Top N Reporting, click the Run button on the Top N Calls Report tile.
3. On the report filters page that appears, select criteria to narrow the result set.
It is recommended that you set filters on the report, as VTR supports a maximum of 350,000 rows.

The Top N filter and the Usage date are required filters: you must provide these details to run the report.

Select Filters

• Usage date (Between): The date shown on the invoice when the charge was incurred. Choose the range of dates on which you want to report.
• Top N: The number of records you want to display, from 1 to 100. The default is 100.
• Region: Filters the results to a specific region. Drop down and select the region from the list. Make sure you choose the is equal to/is in operator.
• Country: Filters the results to a specific country in the region. Drop down and select the country from the list. Make sure you choose the is equal to/is in operator.
• Carrier: Filters the results to those services provided by the selected carrier. Drop down and select the carrier from the list. Make sure you choose the is equal to/is in operator.
• Account number: Filters the results to only those services associated with a selected account. Type as much of the account number as you know. The results will be filtered to just those account numbers containing those matching digits. Note that if data slicing is enabled, the list is always filtered to only those accounts for which you have permission to access. Make sure you choose the is equal to/is in operator.
• Invoice number: Filters the results to specific invoices. Type as much of the invoice number as you know, and the results will be filtered to just those invoice numbers containing those matching digits. Make sure you choose the contains any operator.
• Currency code: Choose the currency in which you want amounts displayed. By default, the currency is the same as the one specified in your profile.

For more options on filters, see Report filter operators and advanced options.

4. Review the Top N Calls data, as described below.
Top N Calls Data

Region: The region associated with the location of an account.  

Country: The country associated with the location of an account.

Carrier: The service provider of the communications services.

Company:  The name of the company to which the telecom services are being supplied.

Account Number: The ID of the account to which the services belong.

Account Name 1: The primary account name associated with the account. For central billing accounts, it represents the legal entity name, as referenced on the invoice. For all the other types of accounts, it represents the global account name.

Invoice Number:  The identifier of the bill for the service.

Invoice Issue Date:  The date when the bill was issued.

Bill year-month: Year and month of the bill date.

Invoice Start Date:  The date on which the billing cycle starts.

Invoice End Date:  The date on which the billing cycle ends.

Currency:  The currency in which the report values appear.

Service Owner:  The owner assigned to the service.

Service Number: The unique number to identify the service.

Usage date:  The date shown on the invoice when the charge was incurred.

Usage type classification:  The sub category description of the VGE code used to classify call detail records. VGE hierarchy is Item Type > Item name > Item Description.

Called number: The service number to which a call was placed as identified on the invoice.

Calling number: The service number placing the call as identified on the invoice.

Duration (mins):  The length of time in minutes of the call detail record.

Called or calling country:  The country to which the call was placed.

Source Country: Country from where the call was made.

Target Country: Country to which the call was made.

Total (ex. Tax):  The sum of all charges, excluding tax, on the invoice.


User ID:  An internal identifier used to manage data visibility (slicing) rules. This column is hidden by default, and you can ignore it.

5. Modify the report page layout in real time to see the data in the sort order and column order you want.
6. (Optional) Export the report. See Export a report.
7. (Optional) Schedule the report. See Schedule reports.